Each order takes 7-10 business days to process. Standard shipping turnaround times apply.
Please be sure to include the correct shipping address and double check your information. WE DO NOT ACCEPT CHANGES TO ADDRESS once order is submitted. If you find there is a mistake, we will cancel your order and issue a store credit so that you may re-purchase your items.
All sales are final. However, if a product arrives damaged we would be more than happy to replace.
Once your order has processed and shipping label generated you are unable to cancel your order.
All apparel, tea items ( cups, diffusers, tea pots and tea ) , earrings, and sale items are FINAL SALE. NO RETURNS / EXCHANGES. this policy is due to COVID and for the protection and safety of our customers.
Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase.
Shipments that have arrived at a processing facility (USPS or DHL) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS or DHL Express. itsgvin will not be obligated to handle such issues.
2633 Main St #150Dallas, TX 75226Mon-Sun: 11am-8pm
3939 E. Campbell Ave #130Phoenix, AZ 85018Mon-Sun: 10am-8pm